22 Apr Client Relations Manager- Hillcrest, KZN- Rneg
The Customer Relations Manager is responsible for managing and resolving critical client issues, ensuring customer satisfaction, and enhancing the overall client experience.
This role involves proactive engagement with clients, developing and implementing retention strategies, overseeing the onboarding process, and collaborating with internal teams to improve service delivery. The manager acts as a client advocate within the company, representing their needs and concerns in internal meetings and strategic planning sessions. Applicants should have a Business-related tertiary qualification, and at least 3-5 years’ experience in a similar role within the IT/ Technology Industry (customer service, account management, or a related field.), handling escalated customer issues, managing client relationships; and have experience in developing and implementing processes and SOPs.
- What is your name?
- What is your telephone number?
- What is your highest level of education?
- How many years’ experience do you have as a Client Relations Manager/ Account Manager within the IT/ Technology Industry?
- At which company did you hold the position as Client Relations Manager?
- How many years of experience do you have in the hospitality sector?
- What area do you live in?
- What was your most recent salary?
- What salary do you require?
- Have you ever attended an interview with RESOURCE recruitment before?
